Grievance Redressal
Mechanism

1. How to log in a complaint / where can a complaint be made

Any customer having grievance/complaint/feedback with respect to the product and services offered by Vidyasoh Healthcare Tech Service Private Limited (hereinafter referred to as 'the Company') may log in a complaint on the login dashboard or write to the Company through any of the following channels:

Email: care@healthcred.co.in

Address: 4/24-NEW-1/357 SHRI RAM NAGAR SHAHDARA North East DL 110032 IN

Website: www.HealthCred.Co.in

2. How a complaint should be made

Customers are requested to provide necessary details i.e. details of the Feedback/Suggestion/Complaint and valid Contact Information including customer name, company name, phone no. & e-mail ID while lodging the complaint with the Company.

3. When to expect a reply

The Company shall endeavour to address/respond to all queries/grievances within reasonable time and keep the customer informed about the status of their complaints. Each customer query/complaint being unique in nature, may take up to 4 weeks for complete resolution after investigation.

4. Whom to approach for redressal

Customers are requested to first raise their concerns through any of channels mentioned above. In case of delayed or no response from the respective channel within the specified timelines, such complaint may be escalated to the Grievance Redressal Officer of the Company whose details are as given below or to the Grievance Redressal Officer of the Lender:

Name: Mr. Shrey Jain

Address: 4/24-NEW-1/357 SHRI RAM NAGAR SHAHDARA North East DL 110032 IN

Email: care@healthcred.co.in

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